Resources
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People are constantly being asked for feedback – from engagement surveys, to 360 feedback, to what type of coffee to stock in the breakroom – and this can take a toll on their willingness to provide feedback. Rater fatigue can lead to unfinished surveys,...... Continue Reading →
Walk into any Starbucks or Panera and you will see people working, gazing intently at their laptop screens or talking animatedly on a conference call that no one else can hear. Working remotely–sometimes called telecommuting, teleworking, or working from...... Continue Reading →
You’ve probably heard about the magic that is supposed to happen when you practice Management by Walking Around. This is a term coined by management guru Tom Peters in the 1980s when he noticed that good managers communicate a lot better with their teams than...... Continue Reading →
When we enter the workplace every morning, we don’t check our humanity at the door. Awareness of the psychology of motivation and the role of empathy in effective leadership will help you inspire loyalty and increase your employees’ productivity. Understanding...... Continue Reading →
We’ve all been there. The situation is unexpectedly complex and risky, none of the options look good, and the team is looking at me with big, deer-in-the-headlight eyes while the boss makes it clear that only the Right Decision will be acceptable. I’d be lying...... Continue Reading →
High-fives and victory dances are awesome (especially for uploading to YouTube after one too many celebratory toasts at the all-night company happy hour). But sometimes we need to pause in the midst of the revelry to ask just what it is we’re really...... Continue Reading →