Diane Byington, Ph.D.

If your team is typical, some of your team members will do excellent work, while others will be adequate, and a few will need coaching to improve their performance. All of them deserve to receive feedback from you about their… Continue Reading →

When you train a new employee or mentor a high-achieving team member, you are exercising your coaching skills. Good coaches, like good managers, develop people by providing them with the appropriate resources, training, and assignments. Effective coaches act as mentors… Continue Reading →

Whether you manage experienced people who only ask you a question occasionally or new hires for whom training takes up much of your day–or a combination of the two extremes–every person is a valuable part of your team. Effective teamwork… Continue Reading →

Conflict is strange. A few people seem to thrive on it, most people do their best to manage it when it comes up, and a small minority simply avoid it at any cost. Whenever people come together, there will be… Continue Reading →