Articles, whitepapers, reviews and more.


Diane Byington, Ph.D.

Giving Feedback that Works

If your team is typical, some of your team members will do excellent work, while others will be adequate, and a few will need coaching to improve their performance. All of them deserve to receive feedback from you about their… Continue Reading →

Great Managers Are Great Coaches Too

When you train a new employee or mentor a high-achieving team member, you are exercising your coaching skills. Good coaches, like good managers, develop people by providing them with the appropriate resources, training, and assignments. Effective coaches act as mentors… Continue Reading →

How to Develop an Effective Team

Whether you manage experienced people who only ask you a question occasionally or new hires for whom training takes up much of your day–or a combination of the two extremes–every person is a valuable part of your team. Effective teamwork… Continue Reading →

Book Review: Radical Candor

Radical Candor, by Kim Scott. NY: St. Martin’s Press. 2017. 232 pages. Kim Scott starts her excellent management book by telling a story about one of her employees in the first company she owned. “Bob” was a kind, funny, caring,… Continue Reading →

Conflict Management

Conflict is strange. A few people seem to thrive on it, most people do their best to manage it when it comes up, and a small minority simply avoid it at any cost. Whenever people come together, there will be… Continue Reading →

Book Review: Start with Why

Start with Why: How Great Leaders Inspire Everyone to Take Action, by Simon Sinek. (2009). NY: Portfolio/Penguin. “People don’t buy what you do; they buy why you do it.” Simon Sinek repeats these two phrases a dozen times or more… Continue Reading →