FREQUENTLY ASKED QUESTIONS

Answers to your top questions about 360 feedback and assessment hosting

What is TruScore?

TruScore is a provider of 360 feedback assessments that help organizations measure and develop leadership effectiveness. In addition to our proven 360 tools, we host proprietary assessments for other companies providing a secure, scalable platform that supports your brand and content. Backed by dedicated support and expert guidance, TruScore combines customization and analytics to turn feedback into actionable leadership growth.

Hosting proprietary assessments

What does it mean to host a proprietary assessment with TruScore?
Hosting your proprietary assessment with TruScore means using our secure, scalable software platform to deliver, manage, and analyze your own surveys or assessments. You maintain your content, branding, and intellectual property — while we handle the technology, automation, and data management behind the scenes.

Who uses TruScore’s assessment hosting services?
Our hosting platform is used by leadership development firms, consulting groups, and HR organizations that need a reliable way to deliver their proprietary assessments at scale. It’s ideal for companies that want advanced reporting and automation without managing their own system infrastructure.

How secure is TruScore’s hosting environment?
Security is central to every aspect of our platform. All data is encrypted in transit and at rest, and our systems follow strict access control and compliance protocols. We ensure your proprietary content and participant data are always protected.

Can TruScore manage high-volume assessment projects?
Absolutely. Our hosting platform is designed for scalability — from small pilot groups to global rollouts with thousands of participants. Built-in automation handles invitations, reminders, and reporting to ensure smooth execution even at scale.

What kind of analytics or reporting is available for hosted assessments?
TruScore provides flexible reporting tools that transform assessment data into meaningful insights. Depending on your needs, we can deliver individual reports, group summaries, or custom dashboards tailored to your assessment’s unique structure and metrics.

How much customization is available for hosted assessments?
You have complete control over your content. We can configure your proprietary items, rating scales, branding, and communication templates, and even tailor data exports or reports to match your preferred format.

Does TruScore provide technical and client support for hosted assessments?
Yes. Our dedicated support team assists with initial setup, participant communications, troubleshooting, and ongoing maintenance. You’ll have direct access to experts who ensure your assessment runs flawlessly from start to finish.

Can I migrate my existing assessment onto TruScore’s platform?
Yes. TruScore helps clients transition their existing assessments smoothly. We’ll work with your team to bring over your items, maintain historical data, and ensure your assessment runs exactly as intended on our platform.

Why should we host our assessments with TruScore instead of building our own system?
Hosting with TruScore saves time, reduces cost, and eliminates the technical complexity of managing your own platform. You get enterprise-level security, automation, analytics, and support — so you can focus on delivering value to your clients rather than maintaining technology.

TruScore’s 360 feedback assessments

What is a 360 feedback assessment?
A 360 feedback assessment gathers feedback from multiple perspectives — such as a leader’s manager, peers, direct reports, and self — to create a complete picture of strengths and development needs. It’s a proven method to increase self-awareness and guide focused professional growth.

How is TruScore’s 360 feedback different from other providers?
TruScore stands out for its flexibility, data integrity, and actionable reporting. We offer scientifically validated assessments, AI-driven insights, and customizable frameworks that align with your organization’s leadership model and culture.

How long does a 360 feedback project take?
Most 360 feedback projects with TruScore are completed within two to three weeks. Timelines vary based on group size, customization level, and the type of feedback reports or coaching included.

Can we customize our 360 feedback survey or leadership model?
Yes. TruScore supports full customization of your assessment. You can use your organization’s leadership competencies, add custom questions, or select from validated frameworks built on decades of leadership research.

What types of reports does TruScore provide?
TruScore reports include score breakdowns, norm comparisons, and AI-enhanced insights that highlight strengths, development areas, and key themes from open-ended feedback. Each report is designed to be clear, visual, and easy to act on.

What are “norms” in 360 feedback, and why do they matter?
Norms are benchmarks that show how a participant’s feedback compares to a relevant peer group. They add valuable context for interpreting results, helping leaders understand how their performance aligns with broader organizational or industry standards.

Does TruScore offer coaching after 360 feedback?
Yes. TruScore offers 360 Feedback Coaching to help leaders turn insights into measurable growth. Our certified coaches help participants focus on priorities, overcome challenges, and create actionable development plans.

How does TruScore protect feedback confidentiality and data security?
All TruScore data is encrypted in transit and at rest. Individual responses are anonymized and aggregated in reports to ensure confidentiality and maintain participant trust throughout the feedback process.

Can TruScore integrate with HR or learning management systems (LMS)?
Yes. TruScore supports API and data integrations for seamless connection with HR, performance, or learning systems — ensuring your feedback results tie directly into your organization’s broader development programs.

What kind of support does TruScore provide during the feedback process?
TruScore’s client success team provides full project support, including setup guidance, communication templates, and technical assistance. We help you manage every stage of the 360 feedback process efficiently and effectively.

How much does TruScore’s 360 feedback cost?
Pricing depends on several variables, such as volume, length of agreement, and coaching/certification choices. TruScore provides flexible pricing models, designed to fit teams and organizations of all sizes.

Can small teams or individuals use TruScore’s 360 feedback?
Yes. TruScore offers scalable solutions for both enterprise organizations and smaller teams that want professional-grade assessments, clear feedback insights, and development support.