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Participant Portal

Participant Portal

Setting up an Account

I set up an account last time I did this. Do I need to do it again?

Why am I getting an "Invalid Password" error when I enter my password?

I want to setup an account but I don't have a password. What do I do?

Account Access

My account is locked, how do I unlock it?

I'm getting an "Invalid email address/password combination" message

I have forgotten the answer to my security question. What do I do?

I don't remember my account email address. What do I do?

How am I supposed to login if I don't have a password?

I forgot my password. What do I do?

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Receiving Report(s)

I downloaded the PDF of my report but cannot open it. What's wrong?

When will I receive my report?

Will I receive a printed copy of my feedback report?

Setting Goals

How do I save my goals?

Can I send my goals to multiple people?

Taking the Self Survey

I don't have time to complete my survey. Can I finish it later?

What are session cookies?

Still have questions regarding the self survey?

Inviting and Reminding Raters

My survey email bounced. What do I do?

How do I add raters after I've distributed surveys?

How do I know whom I've distributed surveys to?

I distributed a survey to the wrong person. How can I remove them?

How do I know which raters have completed my survey?

How do I remind my raters?

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