If you have forgotten your password, you can retrieve this on the Portal Log In page. The Forgot Password Link can be found above the password field. Once you've selected this link, you will be asked to enter the email address associated with the account. Next, you must provide the answer to your Security Question. Once you've completed these steps, you will receive confirmation that a new temporary password email has been sent to the email address provided.
Once you receive the temporary password email, please follow the instructions and select the link inside. Once you arrive at the Portal Log In page, your email address and temporary password will already be entered- just select Log In. You will then be asked to create a new personal password that allows you to access your account.